Claiming up to 100% of the cost of a delayed flight, or train travel

From an article published by our friends over at MonOc

Many of us have experienced delays when we travel – anything from a few minutes to a couple of hours. But do we all realise that we can usually claim back the full cost of the ticket if we apply properly and the delay wasn’t down to ‘an act of God’ or something out of control of the carrier ?

Here we set out the more common carriers ‘conditions for refund’ with direct links to the ‘current’ right part of their web sites:

British Airways

10a4) Unless you are applying for a refund on a lost ticket, we will only make the refund if you first give us the ticketand all unused flight coupons.

10b) Involuntary fare refunds
10b1) We will pay fare refunds as set out below if we:

cancel a flight
make a significant change to a flight time which is not acceptable to you
delay a flight by five hours or more
fail to stop at your place of destination or stopover
cause you to miss a connecting flight on which you held a confirmed reservation or
refuse to carry you because a banning notice is in force against you.

http://www.britishairways.com/en-gb/information/legal/british-airways/general-conditions-of-carriage

easyjet

Was your flight with easyJet delayed by 3 hours or more? If so according to European Union’s Regulation EC 261/2004 you may be entitled to receive compensation of over £500 per passenger.

Let our experienced solicitors handle your claim instead of wasting time and money by going after the airline yourself. To start, complete our no obligation online claim form to see how much compensation you are entitled to.

Are you eligible?

Did the flight depart from an EU airport, or did you fly on an EU airline to a European destination?
Did you fly in the last 6 years?
Was the delay due to an airline issue?

http://flighthelp.co.uk/easy-jet.php

Gatwick Express

30 minute delay entitles you to 50% compensation and over one hour 100%
Delay Repay compensation

If we have delayed your train journey by more than 30 minutes on a Gatwick Express service between London Victoria and Gatwick Airport, regardless of the cause, then Gatwick Express will compensate you for your train travel. You can claim compensation from us under our Delay Repay scheme.

If we have delayed your train journey on one of our Gatwick Express extensions between Gatwick Express and Brighton then you can claim compensation from Southern Railway under their Delay Repay scheme.

How it works

If you have been delayed and wish to claim compensation then you must do so within 28 days of your delayed journey. In order to claim you must provide us with proof of travel.

This could be your original ticket, a ticket receipt or a copy of your season ticket.

You can submit your claim by completing an online Delay Repay form:

http://www.gatwickexpress.com/en/your-journey/delay-repay/

Heathrow Express

100% refund for 30 minute delay
4.3 Compensation for delay

If your journey on Heathrow Express is delayed by more than 15 minutes, you will be entitled to compensation equal to 50% of the Heathrow Express portion of your journey. If your journey on Heathrow Express is delayed by more than 30 minutes, you will be entitled to compensation equal to 100% of the Heathrow Express portion of your journey. Any delays 15 minutes or less will not be entitled to a refund. Applications should be made, detailing the circumstances involved and using the process under 4.2 ‘Method of refund’.

https://www.heathrowexpress.com/conditions-of-carriage

Eurostar

A maximum of 200% of the value of your fare for a four hour delay
33. Compensation for Delay

33.1 This paragraph 33 applies where cancellation or delays affecting train services covered by your transport contract with Eurostar mean that you experience a delay between the place of departure and destination under that contract of more than 60 minutes and you do not choose under paragraph 32 either to continue your journey at a later date or to be reimbursed your fare. This paragraph 33 applies subject to paragraph 35.

33.2 Where this paragraph 33 applies, and the delay occurs on the Eurostar train service, you will have a choice between:

33.2.1 for a delay of 60 – 119 minutes, either a refund of 25% of the fare as required by the PRR or a Eurostar e-voucher (“e-voucher”) for 50% of the fare,

33.2.2 for a delay of 120 – 179 minutes, either a refund of 50% of the fare as required by the PRR or an e-voucher for 100% of the fare.

33.2.3 for a delay of 180 -239 minutes or more, either a refund of 50% of the fare as required by the PRR or an e-voucher for 150% of the fare.

33.2.4 for a delay of 240 minutes or more, either a refund of 50% of the fare as required by the PRR or an e-voucher for 200% of the fare.

http://www.eurostar.com/uk-en/conditions-carriage

Stansted Express

How much are you entitled to?

The level of this depends on the length of the delay, as follows:

30-59 minutes delay entitles you to compensation to the value of 50% of the cost of a Single ticket or 50% of the cost of either the outward or return portion of a Return ticket as appropriate; for season tickets and weekly tickets, compensation will be calculated as a proportion of the daily cost of the price of the ticket
For delays of over 60 minutes the amount of compensation is doubled to 100% of the cost of the Single ticket or either portion of the Return ticket

http://www.abelliogreateranglia.co.uk/about-us/our-performance/delay-repay

For the full article click here